Chatbots are a new form of artificial intelligence, where software programs interact with human users. They can be used as a replacement for human agents in many tasks, such as customer service agents, sales agents, and customer support agents.
An API is an application programming interface (API) that peer to-peer chatting lets an application or website communicate with another application or web service. The concept of API was first introduced by IBM in the early 1970s. A chatbot is a program that interacts with users via text messages or voice commands and responds to commands from the user using natural language processing (NLP) techniques.
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